We will accept returns within 30 days of purchase provided the goods are unused and in their original packaging which must be undamaged and accompanied by your original receipt issued by All Ride Now at time of purchase.
Please contact All Ride Now to inform us of the reason for returning your purchase prior to sending.
Please note that special orders are only refundable if the goods are defective due to faulty manufacture.
Deposits for special order items are non refundable but can be transferred to another purchase within 6 months.
It is your legal responsibility to make sure any returned goods are packaged suitably for transit. We recommend using a recorded delivery service as we cannot be responsible for any returns that may be lost or damaged in transit.
On receipt of your returned goods we will either issue a full refund or send a replacement, whichever is applicable.
If you have received wrong items or faulty goods we will refund postage costs equivalent to Royal Mail first class recorded. Please include a receipt for any charges with your returned items.
All products come with a manufacturers UK warranty which varies from brand to brand. Should your purchase develop any faults after our 30 day returns window we will act as the manufacturer's agent and proceed with your warranty request following their guidance and under the terms of their warranty. You will be liable for the return postage cost to us. If it is established that the goods are faulty we will send you a replacement or repaired product free of charge.
Please note that purchases may only be refunded or exchanged outside of the 30 day returns policy if damage has occurred due to faulty manufacture and not due to wear and tear.
Please note: Returns on specially ordered items will only be accepted if the items is accepted as faulty. Where possible we will fix and return or replace the item. Refunds will be applied if we cannot repair or replace.
Bontrager Unconditional Guarantee
Bontrager's unconditional guarantee is available on all Bontrager clothing, accessories and components excluding spare parts, inner tubes and items supplied on complete bicycles.
Ride It and Love It. If not, we’ll take it back. It’s that simple. If for any reason you’re not satisfied with your Bontrager purchase, return the item within 30 days for an exchange.
Simply return the unwanted Bontrager item with a valid receipt and state that you are returning it under Bontrager's Guarantee. Please also state what you'd like to exchange the item for (the replacement item doesn't have to be a Bontrager product).
As a retail customer you are protected by the Sale Of Goods Act and Distance Selling Regulations. We believe our returns policy goes well beyond the requirements of both pieces of legislation. Our aim is to offer the highest standard of service possible and in the unfortunate case of there being a problem with your order, we will do our best to remedy the problem as quickly as possible and in a fair and reasonable manner.